Supernet E-Solutions goes far beyond performance reporting and balanced scorecards, with a robust set of practices and tools that drive system-enabled actions, from coaching and training to e-learning, onboarding and self-correction. Supernet E-Solutions Performance Management Desktop Monitoring solution empowers your organization's change agents to transform multiple metrics simultaneously.
The software monitors and converts employee activities into state of the art performance metrics. BQ scores are calculated based on ratios of time spent on websites and apps that you consider to be productive or distractive. You can get a detailed look at when throughout the day your employees spend their time on productive vs. distractive activities using their computers. As an added feature you can also record screen shots.
Now it has become easier to introduce home based employees. Manage remote workers according to the same standards as their in office compatriots. With this software, it becomes easier to launch home based workers.
Boost sales, loyalty and customer satisfaction levels by engaging and motivating your employees each and every day. Supernet E-Solutions guarantees that the performance management system fosters a performance-driven culture by openly sharing best practices and encouraging collaboration and recognizing achievements with gamification rewards, individual awards, team contests, etc.
Supernet E-Solutions’ is proven to support tens of thousands of users. With simple web-based administration tools, the solution is quick to deploy and easy to maintain. Our scalable, open standards-based architecture meets the demands of even the largest enterprise and supports all major databases and platforms – ensuring the lowest total cost of ownership.
Your customers' needs are unique and complex, and so are those of your contact center. The solution hosted in the cloud is tailored to support the specific requirements of your organization. It can scale from a single site to a global omni-channel enterprise with ease. Simple, flexible and efficient, it keeps your performance management operations running smoothly and efficiently, for less.