Employees can submit requests / complaints etc. via the portal and have their issues logged and resolved in a timely manner. No more blame games of whether the request was logged late or actioned late.
You can prioritize complaints automatically by categorizing them, letting the system tell you which items to action first.
Have a single platform for logging all requests / incidents. Users can create tickets, view status of tickets, and close tickets once resolved, all on the same platform. Users are kept up to date on their ticket status via email and SMS as well.
Since all data is being recorded, you can easily drill down and analyze trends. This will help you to improve workflows and plan for the future.
Auto assign tickets automatically to improve turnaround times by removing manual work.
Set due dates for each type of incident / request to manage and track SLAs. Automated alerts highlighting overdue tickets or tickets that are about to break their SLA help keep things in check and your department performance on top.
With the detailed dashboards and reporting, you can easily show how many tickets are being handled by your department and how efficiently they are being resolved.
If you find that a significant amount of your teams’ time is taken up by issues that employees should know about, you can increase training and Improve productivity. If you find that you are able to close tickets faster than normal, you may not need additional staff.
The Business Analysis of reports will tell you about all the different issues that have been taking place by users and by department. This will help you plan to support business more efficiently by learning how and where to infuse money into the operations.